Customer Support

We're here to make your booking experience seamless! Whether you're planning a tour, attending an event, or dining at one of our partner restaurants, our support team is ready to assist you every step of the way.

Contact Methods

Live Chat - Available 24/7 for instant support

Get immediate answers to your questions anytime, day or night.

Phone - +855 70 897 172

Speak directly with our friendly support team during business hours.

Email - support@hoppi.cc

Send us detailed questions and we'll respond within 24 hours.

Frequently Asked Questions

Booking & Reservations

How do I book a tour or event?

Booking is simple! Browse our available tours or events, select your preferred date and time, provide your contact details, and complete secure payment. You'll receive an instant confirmation email with all the details.

Can I modify my booking?

Yes! You can modify your tour or event booking up to 48 hours before your scheduled experience. For restaurant reservations, please contact us at least 2 hours in advance.

What if I need to cancel?

Cancellations made 48+ hours in advance receive a full refund. Cancellations within 48 hours may be subject to our cancellation policy depending on the specific tour, event, or restaurant booking.

Payment & Pricing

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), ABA Pay, WeChat Pay, Alipay, and Bakong for your convenience.

Are there any hidden fees?

No hidden fees! The price you see is the price you pay. All taxes and service charges are included in the displayed rates.

Restaurant Partners

How do restaurant bookings work?

Browse our partner restaurants, check availability, select your preferred time slot, and reserve your table instantly. Some premium restaurants may require a deposit.

Can I make special dietary requests?

Absolutely! When booking at our partner restaurants, you can specify dietary restrictions or special requests. We'll coordinate with the restaurant to accommodate your needs.

Tours & Events

What's included in tour bookings?

Each tour listing clearly shows what's included (guide, transportation, entrance fees, meals, etc.). Check the tour details before booking to see exactly what's covered.

What happens if weather affects my tour?

We monitor weather conditions closely. If a tour must be canceled due to severe weather, we'll offer a full refund or help you reschedule to another date.

Are group discounts available?

Yes! Contact our support team for group bookings of 8 or more people to discuss special pricing and arrangements.

Need More Help?

Can't find the answer you're looking for? Our support team is always ready to help with personalized assistance. Reach out through any of our contact methods above, and we'll make sure you have everything you need for an amazing experience!